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  • Receive 10,- discount on your 1st order | CODE: FINDYOURBEST | When spending from €100 (excluding sale, bicycles and electronics)

Warranty & Complaints

On this page you will find more information about our service regarding warranty and complaints.

Satisfaction guarantee
TriathlonWorld attaches great importance to satisfied customers. We therefore give a trial period of 14 days. If your purchases do not meet your expectations, you can cancel the purchase within 14 days of receiving the order by returning the item in new condition and with all labels. You will then receive a refund of the amount already paid. This does not apply to sale items. It is of course allowed to try on products first. If you want to exchange an item for a different size or color, for example, you can return the item in the same way. For more information about our returns policy, please see exchanges & returns .

What should I do if I received the wrong product?
We handle your order with care. Nevertheless, it is possible that mistakes are made. If you have received an item that you did not order, you can contact our customer service at We will then ensure that you receive the correct item at no extra cost.

Is there a warranty on my products? guarantees your legal rights to an item in accordance with reasonable expectations. Depending on your item, we do this by replacement, repair or refund. In addition, manufacturer's warranties apply to certain products. For more information, please contact our customer service at

What should I do if the product appears to be damaged?
If your order is damaged during shipping, you can contact our customer service at

What should I do if I have a complaint?
If you have a complaint about our items, you can contact our customer service via or via. We will handle your complaint within 24 hours.


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Warranty & Complaints