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  • Receive 10,- discount on your 1st order | CODE: FINDYOURBEST | When spending from €100 (excluding sale, bicycles and electronics)

Delivery and delivery time

At we think it is important that the ordering and delivery process is as easy as possible.

Wondering when your order will be delivered?

After placing your order, you will receive an order confirmation by email with all information.

Delivery time

Immediately available: Ordered before 3 p.m. on workdays, shipped today.
Available: Your order will be shipped within 3-5 working days.

Shipping is free for orders over €50 within the Netherlands, Belgium and Germany.

Shipping costs below this amount are as follows:

Netherlands: €4.95
Germany: €8.95

We ship via Cycloon Bicycle Couriers as standard. As soon as your package has been sent, you will receive a Track&Trace, so that you can easily track your package.

Read our blog about Sustainable shipping.

For warranty & complaints, we refer you to Warranty & Complaints .

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Right of withdrawal
Below we would like to inform you about the legal right of withdrawal. You can use this at any time, but we obviously prefer it if you use our normal, free return procedure, which can easily be completed online via your account!

In the Netherlands the statutory right of withdrawal applies. This means that you have the right to withdraw from the agreement within 14 days of receiving the product without giving any reasons. To revoke the agreement, you must let us know in an unequivocal statement that you wish to do so. For this purpose, you can, for example, use the withdrawal form that we send in the order confirmation. To comply with the withdrawal period, it is sufficient to send the communication regarding the exercise of the right of withdrawal before the withdrawal period has expired. You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you communicate your decision to withdraw from the agreement. You are on time if you return the goods before the period of 14 days has expired. The direct costs of returning the goods are at your expense.

Consequences of the revocation
If you revoke the agreement, you will receive all payments you have made up to that time, including delivery costs (with the exception of any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us) without delay and in any case not later than 14 days after dissolution. You are only liable for any diminished value of the goods resulting from use of the goods that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.


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Delivery and delivery time