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FAQs

WARRANTY

What should I do if the product is damaged?

If your order was damaged during shipping, you can easily report it through our return portal or

contact our customer service team at info@triathlonworld.nl

What should I do if I have a complaint?

If you have a complaint about our items, please contact our customer service viainfo@triathlonworld.nlof via thecontact form. We will deal with your complaint within 24 hours.

RETURNS

Do I pay return charges?

At TriathlonWorld.com you have 14 days return rights for items that are unused and undamaged. The return request must be in our possession within 14 calendar days after delivery. You can easily register your return via our returns portal.

The return costs are at your own expense.

How does a return request work?

Is the product not to your liking? No problem!!! You can return the product within 14 day(s) of receipt. Via our return portal you can easily create your own return label for returning via a parcel point of your choice.

Ordering

Can I also try on clothes?

You are welcome to try on clothes in 1 of our branches. View the opening hours here. Prefer online advice? Our customer service has all the answers you are looking for. Our customer service is available Monday through Friday from 10 a.m. - 4 p.m. by phone, chat and email.

How do I choose the right size?

As specialists, we enjoy giving the best advice. We also use the products ourselves every day during our training and competitions, so good advice is the basis for us.

Our customer service is available Monday through Friday from 10 a.m. to 4 p.m. by phone, chat and email.

Pay

Can I also pick up & pay?

It is possible to pick up your order with us. Select 'Pick up' during the checkout process or ask our customer service about the possibilities.

How can I pay?

You can pay safely with us via iDeal, PayPal, Credit Card (Visa, Mastercard,American Express), MisterCash or with a manual bank transfer.

For customers from Belgium, we also have the ING Home'Pay as payment methods.

Shipping

What should I do if I received the wrong product?

We handle your order with care. Nevertheless, it is possible that mistakes are made. If you have received an article that you did not order, please contact our customer service at info@triathlonworld.nl or via the contact form.

We will then ensure that you receive the correct item at no extra cost.

What is the delivery time of my order?

Wondering when your order will be delivered?

After placing your order, you will receive an order confirmation by e-mail with all the information.

Delivery time

Available immediately: Ordered on weekdays before 3 p.m., shipped today.
Deliverable: Your order will be shipped within 3-5 business days.
Not Available: Email notification possible as soon as the product is available again.

We will keep you informed of any delay and make every effort to ship your order as soon as possible.

What are the shipping costs?

If you order today before 15:00, it will be shipped the same day, if your order is in stock.

  • Shipping is free for orders from €50,- in the Netherlands.
  • Shipping is free when ordering from €100,- in Belgium, Germany, France, Austria, Italy, Spain & Portugal.

Shipping costs below this amount are as follows:

Netherlands: €4.95
Belgium: €6.95
Germany: €8.95
France: €8.95
Austria: €9.95
Italy: €9.95
Portugal: €13.95
Spain: €15.95

Shipping abroad?

We also ship to Belgium, Germany, France, Austria, Italy, Spain & Portugal.

If you order today before 15:00, it will be shipped the same day, if your order is in stock. Shipping is free with orders from €100,-.

Shipping costs below this amount are as follows:

Belgium: €6.95
Germany: €8.95
France: €8.95
Austria: €9.95
Italy: €9.95
Portugal: €13.95
Spain: €15.95

Can I have my order delivered to another address or pickup point?

You can have your order delivered to a pickup point or to another specific address.

You can choose this option at checkout.

Try on clothes

Where can I go to try something on?

We are happy to welcome you in one of our stores in Terneuzen or The Hague. You are also very welcome to visit our showroom in Meppel.

ADRES SHOPS:

TriathlonWorld Terneuzen

Axelsestraat 27
4537 AB, Terneuzen
Tel: 0115-851917

TriathlonWorld The Hague
Frederik Hendriklaan 301
2582 CE, The Hague
Tel: 070-7370250

ADRES SHOWROOM:

TriathlonWorld Meppel

Blankenstein 631
9743 PA, Meppel
Tel: 070-7370250

Is a consultation possible?

Would you like advice on what the right triathlon supplies are for you? You can! We welcome you in one of our stores in Terneuzen or The Hague. You are also more than welcome to visit our showroom in Meppel!

ADRES SHOPS:

TriathlonWorld Terneuzen

Axelsestraat 27
4537 AB, Terneuzen
Tel: 0115-851917

TriathlonWorld The Hague
Frederik Hendriklaan 301
2582 CE, The Hague
Tel: 070-7370250

ADRES SHOWROOM:

TriathlonWorld Meppel

Blankenstein 631
9743 PA, Meppel
Tel: 070-7370250

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